Verbal Communication

Verbal Communication is communicating through a spoken language. It occurs when we are engaging with others via speaking.

• It could be face-to-face, over the telephone, via Skype or Zoom.
• While some verbal communications are formal (scheduled meetings etc.), some are informal (speaking to a friend/colleague over coffee etc.).
• Good verbal communication goes beyond the words spoken, taking into account the pitch, tone of your voice, cadence etc.

How to effectively use verbal communication:

• Use a strong, clear, confident speaking voice.
• Avoid using filler words (example: urm, ah, like, you know, well, just etc)
• Avoid industry jargon when appropriate.
• Actively listen before you speak.